General Information & Numbers

General Information & Numbers

Additional Information and Resources

Commissioner’s Response Unit:
631-854-9935 / 9936

During normal working hours, callers can obtain information on Social Services Programs or request intervention regarding their own application or active case.

Emergency Services:

Handles all emergencies throughout the County at night, on weekends, and holidays. The unit typically responds to the following emergencies: child protective referrals (sex abuse, physical abuse, neglect, abandonment, etc.), fuel problems, adult protective crises, housing needs.

Fair Hearings:

A Fair Hearing is an administrative appeal process conducted before a New York State Administrative Law Judge and is used most often when individuals believe their case was improperly denied, closed, or their benefits were incorrectly calculated or reduced. Upon receipt of an official “Notice of Intent” specifying the action the agency intends to take, an applicant/recipient or his/her authorized representative can request a Fair Hearing by calling 1-800-342-3334. Everyone is encouraged to request a conference with a supervisor before seeking a Fair Hearing. The “Notice of Intent” contains the telephone number to call for such a conference.

Welfare Fraud Hotline:
631-854-9815 / 9807

To report welfare fraud, contact the Special Investigations Unit’s Hotline.


If there are no funds available from private resources, the Department of Social Services covers basic burial costs for Temporary Assistance recipients, stillborn infants or any other person found dead in the County who is not under the jurisdiction of another social service district. Approval prior to finalization with Funeral Home is required.

Assets and Resources:

Former and current clients can obtain pay-off figures for liens that were taken on their homes when they were receiving Temporary Assistance.

Medicaid Application Assistance for the Aged, Blind and Disabled:

Long Island’s population of aged, blind, and disabled now has access to local certified enrollers to help them apply for the appropriate public insurance/assistance program(s). The Consumer Assistance for the Aged, Blind, and Disabled program is overseen by the Suffolk County Department of Social Services, which subcontracts with the Nassau-Suffolk Hospital Council to provide in-person application assistance at convenient locations throughout Suffolk and Nassau counties. Click here for more information.

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